In order to request a refund, the buyer will need to follow the steps below: If an item is not delivered after the end of the delivery period mentioned, which is 45 days, a refund request can be placed and should be honored by the seller. The seller has the responsibility of having a refund policy in place, and any policy regarding refunds must be clear and transparent for the buyer. How do I claim a refund for my AliExpress order?
#MK WATCH ALIEXPRESS CODE#
Once the buyer has received their tracking code, they can get all the information they need regarding the status and location of their package by entering the code on.
The seller should send this information when the purchase is made, which is especially important for a positive merchant customer relationship but also to allow the latter to track their AliExpress package. However, in order to track your AliExpress order, a number of conditions must be met.įor instance, the seller has the responsibility to share the shipping details, including the parcel tracking code as well as the delivery time AliExpress offers (which vary depending on the available shipping options). What makes AliExpress so safe is that the buyer is completely protected when the purchase is made directly through the AliExpress marketplace. If you need real-time tracking on your AliExpress parcel, Ship24 offers comprehensive tracking - including status and location updates - on all items purchased from AliExpress. Therefore, tracking will not begin at this address and all AliExpress parcel tracking will start from the initial postal service or currier which the sender chooses.
Sellers and buyers should note that AliExpress does not ship from this address as it is just an online retailer. To begin tracking your order from AliExpress, simply enter your tracking code on the Ship24 website to start getting instant, real-time location and status of your order regardless of what it may be! Where is AliExpress located?ĪliExpress is located in the Alibaba headquarters, in Hangzhou in China at the following address:
Ship24 covers over 10,000 shops and couriers, making tracking AliExpress orders easy. Some of the major couriers in partnership with AliExpress include the Singapore Post, Correos, DHL, Posti Finland, and many more.īoth consumers and merchants alike can also now take advantage of multiple shipment tracking options on goods purchased through the site. Coupled with the ability to have all of the products featured on your door, it has proven a winning formula that is only set to grow in an increasingly digital world.ĪliExpress works with a number of different partners, including both local and international postal services and curriers, in order to deliver products to consumers.
The saving is in turn passed on to the customer, meaning low-priced products. The AliExpress marketplace group is very popular for both merchants and consumers because it represents a cost-effective way for businesses to reach the international market. Consequently, sellers on AliExpress can be either companies or individuals, allowing for more people to access the platform to sell goods.ĪliExpress is also available in multiple languages, including French, Spanish, English, Dutch, Italian, German, Polish, Turkish, Portuguese, Indonesian, and Russian, with countries outside of those listed generally using the English version. However, it has expanded into offering more services, including consumer to consumer, business to consumer, payment, and even cloud computing services. AliExpress is different from other marketplaces, such as Amazon, because it acts only as an e-commerce platform and does not sell products directly. The marketplace platform allows buyers from all over the world to access products from small and medium-sized businesses, mainly from within China, without having to visit a physical premises.ĪliExpress started as a business-to-business (B2B) buying and selling portal, designed to be used by e-commerce websites employing the dropship business model. Launched in 2010, AliExpress is an online retail service or marketplace owned by the Alibaba Group, which is based in China.
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